Customer Service

We're Just a Phone Call Away

Our Annuity Specialists are available to assist you Monday through Friday from 6 a.m. to 5 p.m. Pacific time.

These hours may change due to holidays and/or early stock market closings.


(800) 722-4448 or (949) 219-6840*


In New York Call:

(800) 748-6907 or (949) 219-6539*


*for International callers

Award-Winning Service


The Customer Service department of Pacific Life’s Retirement Solutions Division has received DALBAR awards 38 times since 1997 across all award categories for service to financial advisors, contract owners, and mutual fund shareholders.

Refer to for more information.

The Pacific Life Promise

Read more about the service commitment we provide to you.