1. How do I log in to the website?
2. What do I do if I am a First Time User?
3. What if my password is not working?
4. What do I do if I forgot my username?
5. What if I forgot my answer to the Security Question?
6. What if I do not recognize my Security Image and Caption?
7. What if I cannot validate my security token?

Q: How do I log in to the website?

A: In order to log in to the website, you must enter your username, password, and validate your security token.

1. Begin by entering your username on the login page.
2. If you are enrolled in enhanced security, you will then be asked to choose a delivery method for your security token.
3. Once you’ve entered your security token, you will then be asked to enter your password and verify your security image. If you do not recognize your Security Image or Caption, do NOT type your password and contact Customer Service immediately.

If you are not enrolled in enhanced security, you may be asked to enroll upon your next login.

Note: If you have not registered for access to the website, you will need to register as a "First Time User".

Q: What do I do if I am a First Time User?

A: You can register online to access your account information:

1. Complete the registration page by entering in all required fields (including Contract Number and Social Security Number).
2. Once you have submitted the required information for registration, you will receive an email with a link to verify your email address and create a password.
3. Once you have created your password, you will be taken back to the login page where you can login and access your account information.

Q: What if my password is not working?

A: Please ensure that you are entering your password correctly. Passwords must:

• Be 8-25 characters long.
• Contain an uppercase letter.
• Contain a lowercase letter.
• Contain a number.
• Cannot contain your username.

If you have forgotten your password:

Click "Forgot My Password" and follow the prompts on the screen to reset your password.

Note: You must be registered with security questions or enhanced security before using the "Forgot My Password" link. Please contact Customer Service at (800) 722-4448 or in New York: (800) 748-6907 if you require additional assistance.

Q: What do I do if I forgot my username?

A: To retrieve your username:

1. Select the "Forgot your username?" link on the login page.
2. Enter your Social Security Number and select "Submit".
3. Answer one of your security questions and select "Continue" or if you are enrolled in Enhanced Security, enter your verification code.
4. Once the security question is answered correctly, or verification code has been verified, your username will be displayed.

Reminder: Once your username is designated, it cannot be changed.

Q: What if I forgot my answer to the Security Question?

A: Please call Customer Service at (800) 722-4448 or in New York: (800) 748-6907 for help with your Security Question.

Q: What if I do not recognize my Security Image and Caption?

A: Please call Customer Service at (800) 722-4448 or in New York: (800) 748-6907 for help with your Security Image.

Q: What if I cannot validate my security token?

A: Please call Customer Service at (800) 722-4448 or in New York: (800) 748-6907 for help with your security token.