Q: How do I log in to the web site?
A: In order to log in to the web site, you must enter your Username and Password.
Note: If you have not registered for access to the web site, you will need to register as a "First Time User".
Q: What do I do if I am a First Time User?
A: For First Time Users:
Q: What if my password is not working?
A: First, make sure you are typing your Password correctly. Remember it is case sensitive and is between 8-25 characters long with at least one capital letter, one lower case letter, and one number. (Special characters such as, @!$%^&*()-+/>< are allowed, but are not required)
Note: We recently updated our password rules to allow for up to 25 characters. If you do not remember your password, click here to go to "Forgot My Password".
If you have forgotten your password:
Q: What do I do if I forgot my User Name?
A: To retrieve your User Name:
Reminder: Once the User Name is designated, it cannot be changed.
Q: What if I forgot my answer to the Security Question?
A: Please call Customer Service at (800) 722-4448 for help with your Security Question.
Q: What if I do not recognize my Security Image and Caption?
A: Please call Customer Service at (800) 722-4448 for help with your Security Image.
Q: How Do I log in with Extra Security?
A: In order to log in to the web site using Extra Security, you must first enter your User Name, then enter a Verification Code, then enter your Password.
Note: To use Extra Security, you must have a valid, verified mobile phone number saved in your Account Profile and have the Extra Security feature enabled in the 'Manage Extra Security' section.